GOTO Amsterdam is a vendor independent international software development conference with more that 50 top speaker and 500 attendees. The conference covers topics such as Java, Open Source, Agile, Architecture, Design, Web, Cloud, New Languages and Processes.

Workshop: "Patterns for Improved Customer Interaction"

Track: Training / Time: Wednesday 13:00 - 16:00 / Location: Derkinderen Kamer

With the emphasis on in-depth customer interaction during development, agile team members are being asked to take an active role in working with customers. This evolving role poses a big challenge for many who, in the past, rarely met "real" customers.

Linda Rising presents patterns, she has used successfully to help software professionals in their direct, face-to-face interactions with customers. These patterns describe solutions to common problems that occur again and again when dealing with customers and users. The patterns Linda discusses, have memorable names such as It's A Relationship — Not A Sale, Be Responsive, Show Personal Integrity, Build Trust, and Take Your Licks. Pattern names build a vocabulary that allows you and your development team to have meaningful conversations about — and to ultimately improve — customer relationships and the software you deliver.

Benefits from this tutorial:

  • A vocabulary based on patterns to improve communication with customers
  • Simple and powerful ways to improve your own personal interactions
  • How to focus on what is best for both you and your customers

Linda Rising, Queen of Patterns. Author of numerous Books

Linda Rising

Biography: Linda Rising

Linda Rising has a Ph.D. from Arizona State University in the field of object-based design metrics and a background that includes university teaching and industry work in telecommunications, avionics, and strategic weapons systems.

An internationally known presenter on topics related to patterns, retrospectives, agile development approaches, and the change process, Linda is the author of numerous articles and four books: Design Patterns in Communications Software (SIGS Reference Library), The Pattern Almanac 2000The Patterns Handbook: Techniques, Strategies, and Applications (SIGS Reference Library), and Fearless Change: Patterns for Introducing New Ideas

Twitter: @RisingLinda
Find more information about Linda at www.lindarising.org
Video presentation: Born To Cycle