Time: Wednesday 11:00 - 11:50 / Location: Gold Coast Room

Designing and building to prevent failure only gets us so far. The nature of complex systems is that a multitude of components can interact, resonate, and behave in surprising ways, no matter how much effort we put into anticipating failure modes and pathologies. We'll dig into the research on how individuals and teams makes sense of unfolding, escalating, and sometimes cascading failures, and hopefully get better at recovering from them over time. We'll touch a bit on the concept of 'human error', 'situation awareness', and ways that organizations can learn from failures. Spoiler: it's not "more automation."