Claus Hjort Bjerre, TweetSVP & Development Director at Danske Bank
Biography: Claus Hjort Bjerre
Claus Hjort Bjerre is Senior Vice President and Development Director in Danske Bank group, with responsibility for the IT development in the group's Personal Banking division. One of Claus' tasks is to bring competences together across the organization to develop innovative and engaging solutions, e.g.
- Transforming the traditional web bank from a transactional self service system into an engaging customer experience
- First mover on mobile banking, to meet the customers' needs on the go
- Disrupting the peer-to-peer payment market with mobile payments
Prior to joining Danske Bank in 2007, Claus was manager in a software development company within the defense industry.
His background is a Master degree in Computer Science and comprehensive leadership programme from Harvard Business School.
Presentation: TweetAchieving a Dominant Position in Mobile Payments
In May 2013 Danske Bank released a Mobile Payment solution for Android, iPhone and Windows Phone in Denmark. It was the first of its kind, and quickly caught a momentum in the market, leaving little room for competitors, a situation that has remained so, until this day.
This presentation will tell the story of bringing a disruptive solution into the market, what have been the learning points and considerations. It will explain what it takes for a big, traditionally slow-moving, organization to be able to foster agile development with a moving target and a questionable business case.
Being in a situation where we have caught lightning in a bottle, I will discuss how to move on from here, and how the disrupter can seek to avoid becoming the disrupted.